Policies
Returns Policy
We hope you are delighted with your order and with the care and consideration that has gone into making every item. However, if that is not the case, please let us fix this for you as quickly as possible.
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You can request a return for any reason within 30 days of receiving your order. Items must be returned as new.
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To request a return, contact us at madebyjobina@gmail.com quoting your order number and reason for return. We’ll provide instructions for returning your item.
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​Refunds will be issued by the original payment method within 10 days of receiving the returned item. Refunds for cancelled orders (within 14 days) will be processed within 14 days.
Privacy Policy
Ours is a simple website. However we are still bound by UK data protection law and we must have a “lawful basis” for collecting and using your personal information. This policy will make you aware of the data that we collect and store, for what reasons, and for how long. If you have any questions or requests for the deletion of your data, please contact madebyjobina@gmail.com.
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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We collect or use the following information for service updates or marketing purposes:
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Addresses
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IP addresses
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Website and app user journey information
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Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
We keep your personal information for no longer than 12 months after your last interaction with us on our website or on our marketing emails.
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For more information on how long we store your personal information or the criteria we use to determine this please contact us at madebyjobina@gmail.com
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We also share your personal information with Wix as a data processor, to handle all payments for items purchased on our website.